GoToAssist (Remote Support) allows users to easily provide support to desktops and mobile devices directly from their iPhone or iPad. This tool enables you to offer assistance to your customers anytime and anywhere it is needed.
Key Features:
- Seamless live support behind existing firewalls
- Screen sharing and remote control of supported devices
- Access to unattended machines
- Intuitive touch and gesture controls
- Zoom functionality by pinching
- Complete keyboard functionality, including special keys such as Alt, Ctrl, etc.
- 128-bit AES encryption and end-to-end user authentication
- Connectivity over 3G/4G and Wi-Fi networks
- Free 24/7 customer support
To begin:
- Download and install the GoToAssist app on your iPhone or iPad.
- Sign in using your GoToAssist account.
- Create a support session by tapping the relevant option and send an invitation to your user to connect.
Overview
GoToAssist Remote Support is a Freeware software in the category Business developed by LogMeIn, Inc..
The latest version of GoToAssist Remote Support is 2.1.4, released on 04/17/2024. It was initially added to our database on 04/17/2024.
GoToAssist Remote Support runs on the following operating systems: iOS.
Users of GoToAssist Remote Support gave it a rating of 2 out of 5 stars.
Pros
- Offers easy and secure remote access to devices for support purposes.
- Allows for screen sharing, file transfer, and remote diagnostics.
- Includes session transfer functionality, making it easy to hand off a support session to another technician if needed.
- Has robust reporting and analytics capabilities to track support activities.
- Compatible with a wide range of devices and operating systems.
Cons
- Can be expensive for small businesses or individuals.
- Some users may find the interface slightly overwhelming with its many functions and options.
- Requires a stable internet connection for optimal performance.
- Occasional glitches or connectivity issues may disrupt remote support sessions.
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